Resetting Your Sonos Speaker

In this how-to guide, we’ll take a look at Sonos troubleshooting and how to reset a Sonos speaker. You can either reboot the unresponsive speaker or do a factory reset. Both methods will be explained, along with a look at common Sonos issues.

How to Reboot Your Sonos Speaker

  • Begin by removing the power cord from the back of the speaker.
  • Wait at least 10 seconds to make sure that the speaker has fully powered down.
  • Plug the cord back into the speaker.
  • Wait for a minute or so for the speaker to come back on/reset itself.

For the majority of issues, this should do the trick. However, if this doesn’t resolve the problem, then move on to do a factory reset of your device.

sonos one final

How to do a Factory Reset of Your Sonos Speaker

To completely reset the Sonos speaker to its factory settings, the process will vary slightly based on the model of Sonos speaker that you have.

To reset a Play:1, Play:3, Play:5 (gen-1), Playbar, Connect or Connect:Amp

  • Unplug the speaker from the power outlet.
  • Press and hold the Play/Pause button while plugging the power cord back into the power outlet.
  • Continue holding down the button until the light on the speaker begins flashing amber and white.
  • Once the reset is complete, the light will flash green.
sonos play 1 top
Photo credit: WhatHiFi

To reset a Play:5 (gen-2), Sonos One, Sonos Beam, Amp, Sub, Playbase, Boost, or Bridge

  • Unplug the speaker from the power outlet.
  • Press and hold the Connect button while placing it back on the charging base.
  • Continue holding down the button until the light on the speaker begins flashing amber and white.
  • Once the reset is complete, the light will flash green.

To reset a Sonos Move

  • Remove it from its charging base.
  • Depress the power button for at least five seconds.
  • Press and hold the Connect button while plugging the power cord back into the power outlet.
  • Continue holding down the button until the light on the speaker begins flashing amber and white.
  • Once the reset is complete, the light will flash green.

To reset the Sonos controller

If you wish to connect to a completely new Sonos system, resetting the Sonos controller app may be necessary. Here’s how:

  • Open the app
  • On the bottom menu, tap ‘More’
  • Select ‘Settings’
  • Select ‘Advanced Settings’
  • Choose ‘Reset Controller’

If the factory reset doesn’t seem to work, make sure that the streaming service you are using is available – the problem might not be on your end.

Some Common Sonos Problems & Their Remedies

sonos play 1
Photo Credit: Sonos

My audio skips or stops

It’s possible that you have wireless interference from other devices if your audio skips, stops, or generally misbehaves. In order to resolve this, you can change the wireless channel on your Sonos by entering the IP address of your router into a web browser or use the software that came with your Wi-Fi router. Then, change the channel the router is using. If it is configured to “auto” enter the channel (1, 6 to 11] manually. Save your settings and restart your router.

My speakers aren’t in stereo

You can configure your speakers as left/right

  • Use two identical speakers such as the Sonos One, Play:1, Play:3 or Play:5
  • Place them 8-10 feet apart and then stand between them

Note: Both the Play:3 and Play:5 can be placed either horizontally or vertically, so make sure that they have the same orientation before attempting to pair them.

For iOS or Android:

  • Open the app
  • Select ‘Settings’
  • Choose ‘Room Settings’
  • Choose the two speakers you want to pair
  • Select ‘Create Stereo Pair’ and follow the instructions

For the Sonos App on PC:

  • Select ‘Manage’
  • Select ‘Settings’
  • Using the drop-down menu labeled Room Settings for – choose the speakers you want to pair
  • Choose ‘Create Stereo Pair’ and follow the instructions

For the Sonos App on Mac:

  • Select ‘Sonos’
  • Select ‘Preferences’
  • Select ‘Room Settings’
  • Using the drop-down menu labeled Room Settings for – choose the speakers you want to pair
  • Choose ‘Create Stereo Pair’ and follow the instructions

My speakers don’t respond when I try to play music

If your speakers don’t respond to playing music from your computer or smartphone, it may be a firewall issue. Sonos has compiled a list of common firewalls on their site. Visit this list, choose your firewall, and follow the instructions.

Music is playing through Alexa, but not my speakers

Make sure your voice commands are specific. (And say them a couple of times, sometimes Alexa just doesn’t get it right). If you only ask her to turn up the volume without including which device you want to impact, she’ll only turn up the volume on the Alexa device itself.

When in doubt, when it comes to Sonos troubleshooting, you can always just reboot or factory reset your device to see if that resolves the issue. Happy listening!

Buying A Sonos Device

Editors’ Recommendations

Did you enjoy our how-to guide for resetting your Sonos speaker? If so, read some of our other reviews to learn how to turn your home into a smart home. 

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